Frequently Asked Questions

Need some help? We have answered some of the most common questions we receive. Take a look below to see if you can find your question. If you’re still a little lost, we have Gifting Pros on standby to help out. Fill out a contact form with any questions you may have!

If your inquiry requires immediate attention, give us a call at 248-366-4553. Bundled HQ is open Monday - Friday, 9 am-4 pm EST!

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Popular FAQ

We’ve compiled the answers to the most commonly asked questions by our clients. If you still can’t find what you’re looking for, feel free to email, call, or fill out the “Contact Us” form and one of our Gifting Pros will get back to you within 1 business day.

We sure can! Every single gift that leaves our warehouse meets the Bundled gold standard for quality. Our Gifting Pros are experts at coordinating luxe packaging and products, while our warehouse team knows how to tie the perfect bow! A custom-printed or handwritten gift card gives each gift an extra personalized touch.

We provide many options for including your company’s logo within your gift.

  1. We can source any product you wish to brand
  2. We can include logoed items you already have in inventory. Send us your brand guidelines (if you have them) and we will provide proofs. Minimum quantities do apply, but we promise to love your logo as much as you do!

Our Gifting Pros are doing a happy dance right now! Custom gifts are a favorite at Bundled HQ. In simple terms, it means that we take your vision and bring it to life. We recommend filling out our contact form and adding in your info or requesting to hop on a quick pro gifting session with our team. From there our gifting pros will learn your desires and put together a custom storyboard of ideas. 

Premade Bundles are perfect for the shopper who knows what they want. We do the work to create the perfect gift based on what we know. You will find timeless options including baby, sympathy, birthday, and celebration gifts that are needed year round as well as timely options including Fall, Holiday, and important calendar dates such as Administrative Assistant gifts. 

Build a Bundle is for the shopper who wants to be able to choose the packaging, products and final touches. They want to be a part of the creative process. Our 4 step process will guide you through curating the perfect gift.

Anything to do with shipping, assembly and storage. Basically, you have the products and you need labor and killer shipping rates. For example- 29,000 retail reward kits needed to go out to stores across the country. Client sent us all the products, we order the box, card, receive, and kit, find the best shipping rates, print the labels, and ship them out! We can of course do smaller-scale projects and source products, but the above example answers the question!

Yeti, North Face, Stanley, JBL and Nike to name a few. Yes, we can source them blank or even add your logo to name-brand products!

We like to say we have a limitless catalog of packaging (and products) for you to choose from. From poly mailers to shipping boxes to a woven basket or branded box, we will work to get the ideal packaging that matches your vision and brings your gift to life. 

A company storefront is a custom, password-protected store that allows clients or employees to choose their gift or swag.

The process is easy.

  1. We work together to choose gifts or swag
  2. We build the landing page adding in your logo and messaging.
  3. You send the link to whoever you want.
  4. We order, package, and ship to recipients. You don’t need recipient addresses because they enter them in at checkout.

FREE! We just need a selection of gifts or swag, logo and messaging from you and we will do the rest!

Our private storefront is the perfect option for this! Read more above, but we will securely collect recipient addresses when they choose their gift!

Shipping and Returns

We have compiled the answers to the most common questions we get asked about shipping and returns. If you still don’t have the answer you’re looking for, email, call, or fill out the contact form and one of our Gifting Pros will get back to you in 24 hours or less!

You have a few options:

  1. Drop shipping to individuals (usually right to their doorstep)
  2. Bulk shipping to multiple locations
  3. Bulk shipping to one location
  4. Delivery (we can deliver in the Metro-Detroit area for a fee- this is perfect for hotel drops and event set-ups)

Because we choose to do good, we have a social mission shipping rate that we pass off to our clients and customers. 

Generally, our gifts are shipped from our Midwest warehouse in Michigan via UPS, USPS or FedEx. Gifts usually arrive at destinations within 1-5 business days depending on distance and weather conditions. Please keep in mind that once a package leaves our facility, it is out of our control. However, we’ll send you a tracking report and do our best to monitor it. We do offer express options for an added fee. 

Yes, we ship internationally to certain countries. Our team knows what you need to make it through customs and will be happy to help during the process.

We take great care to ensure your gift arrives to you looking great! If your gift arrives in less than perfect condition or you have feedback for our team, don’t be a stranger! Please give us a call at: 248-365-4553.

We love learning about new products. Email us at or fill out the “contact us” form and a Gifting Pro will be in touch within one business day.

Yes! A real Bundled employee will work on your project in one way or another. From finalizing your quote to creating a custom proposal, our Gifting Pros will be available to you from start to finish. We stay true to our belief that in a digital world, nothing beats real human connection.

Bundled’s mission has remained the same since day one. We aim to create a work environment where women of all backgrounds can thrive, we prioritize partnering with local vendors whenever possible, and we treat everybody like somebody, no matter their cognitive ability level. These simple things set us apart from other gifting companies because your support directly affects the lives of hardworking women, small shops in the USA, and our team of adults with disabilities.

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